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Boost Marine
Business impact
Customers move from a problem to the right service and enquiry route with less uncertainty. Services are organised around owner needs rather than internal workshop structure. Customers can identify a likely next step faster. Better enquiry context helps the service team assess requests more efficiently.
What the team delivered
We analysed common service requests, grouped the offer by customer problem and built a responsive website that helps owners understand the next step before contacting the workshop.
- Service journey research
- Information architecture
- Responsive visual system
- Website development and launch
Client comment“Customers no longer get lost in the service list — they understand what fits their situation and how to book the workshop.”