Boost Marine
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What the team delivered
Customers move from a problem to the right service and enquiry route with less uncertainty.
Challenge and solution
Challenge
Turn a long technical service list into a journey that makes sense to boat owners who may not know the exact cause of a fault.
Solution
We organised services by practical scenarios, clarified the decision path and designed enquiry forms that collect the context the service team needs upfront.
Delivered work and business value
Work delivered
- Grouped repair services around the needs of boat and watercraft owners.
- Prepared a form where owners can share the initial details of their service request.
- Connected service information with contact options so visitors can enquire when ready.
- Adapted the website for phones and computers, keeping its content and main actions available.
Business impact
- Repair enquiries: owners can find the right service and contact the workshop.
- Useful information for the workshop: an enquiry can include the details needed for the first repair discussion.
- A clear offer: clients can understand what the company provides and which needs it can help with.
- Support for sales: the project materials help the team explain the offer and the next step to a client.