Web service
What the team delivered
The team received a clear digital tool, transparent operating logic and a foundation for further scaling.
Challenge and solution
Challenge
Unify fragmented processes in one clear tool and remove manual work slowing the team down.
Solution
We designed the user journey, roles and key screens, validated the prototype on real scenarios and then moved into development.
Delivered work and business value
Work delivered
- Mapped the work stages and each participant’s tasks.
- Prepared the main screens for completing work in one service.
- Planned data exchange between the web service and other tools.
- Built a web interface for the team’s daily work.
Business impact
- Coordinated work: participants follow the process in one service and a shared order.
- Clear responsibilities: roles and steps show the team who needs to do what next.
- Information close to the task: relevant details are available together rather than across separate tools.
- Handing work to a colleague: another employee can continue a task with its original information.